Unable to click “complete registration”

[SteveTenor]

Why is the last button(complete registration) not activated when creating a new account?
I have filled in all the fields and checked the terms and conditions and privacy policy, but the last button is not activated.

[vzw_customer_support]

If you need assistance, please send us a Private Note. 

*Carla

[richardwu1988]

I have the same problem

[vzw_customer_support]

Hello! We understand the importance of having access to manage your account and would like to help you to complete your account registration. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

[vzw_customer_support]

Thank you for reaching out in this platform. Please tell us a little more, is your service with us, residential or mobile (postpaid or prepaid)? Are you using the mobile app or your PC?

~Maria

[richardwu1988]

My service is  mobile (prepaid) and  I tried both the mobile app and my PC to register.

[vzw_customer_support]

Hi there! We don't like to see that you are having trouble with activation, and would be more than happy to help. Please message us for assistance.

*Amanda

[zzzzyhm]

I have the same problem. I visited the physical store three times, but the staff couldn't solve it and advised me to call. I made 3 or 4 calls, and they said they created a ticket, but the problem remains unsolved. They haven't returned my call as promised. I've been dealing with this problem for nearly 2 months now.

[vzw_customer_support]

We're sorry to read about the issues with registering your account. Is this for a prepaid or postpaid account? ~Peter