Unable to click “complete registration”
dorara22
Enthusiast - Level 1

I also have the same problem with the link below.

https://community.verizon.com/t5/Prepaid/Unable-to-click-complete-registration/td-p/1704215

I have tried many times, but I just can't get the complete registration button to activate.

Can you please manually register it on Verizon's side?

Labels (1)
  • Plans

4 Replies
stevenchen1982
Enthusiast - Level 1

I have the exactly the same issue. 
Ported my number from AT&T to Verizon prepaid. 
I cannot register the new account and the “complete registration” button stays gray and cannot be clicked. 
I have tried multiple times in multiple days, used the My Verizon app on iPhone and iPad, on the browsers of Chrome, Edge, and Safari, and also tried the incognito mode, all failed. 
I am an advanced IT user, and have never encountered such issue in other apps and websites. 
I cannot send any private messages to the Verizon customer service here.

How can I do? Did anybody solve your problem here, and how? Thank you. 

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vzw_customer_support
Customer Service Rep

Making sure you can manage your account online is important, stevenchem1982. It is a tool I use frequently myself. Let's get you some help on this one. Please be on the lookout for a private note from us.

-Joseph

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ayao79818
Enthusiast - Level 1

I have also been troubled by this problem for a long time. How should I contact you? Thank you

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vzw_customer_support
Customer Service Rep

We certainly want to help ensure you're able to properly register. To get assistance, feel free to send us a Private Note at any time.

*Gavin

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