Unauthorized porting of cell phone number

Our phone numbers were ported over to verizon prepaid without our permission and even though we went to the store and showed ID and the phones with the txt they were porting our number, they would not suspend our phone numbers. With access(our cell phone numbers) they were able to access many of our accounts without passwords, change existing passwords and get into our H&Rblock account. So they must have gotten all they needed to complete identify theft. It has been 12 days and they still have yet to resolve it with Spectrum our original cell company. 

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