Unused plan
zhuo727
Newbie

Hi there! Bought a prepaid wireless plan and but have to give it up. (The SIM is not even activated yet.) Is there a way to cancel the plan and get refund? Thanks for any suggestions!

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2 Replies
vzw_customer_support
Customer Service Rep

Hello, zhuo727. If a Prepaid account has been initialized, no refunds can be granted. We can take a closer look in to your service order to determine if we can refund your order. Please send us a Private Note to get started. 

*Cassie

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zhuo727
Newbie

Hi Cassie! The SIM has not been activated. Can you please tell me how to send a private note? Thank you!

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