Upgrading phone
Albedarnit
Enthusiast - Level 1

I upgraded from an iPhone 8 to an iPhone 14 Plus. The iPhone 8 has a physical sim while the 14 Plus has an eSim. How do I keep the same number? I have a prepaid account.

 

 

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Re: Upgrading phone
vzw_customer_support
Customer Service Rep

Hello! Thank you for reaching out here! Congratulations on your new device, and I understand how important it is to keep the same number. I'll be thrilled to help you. For assistance, please send us a Private Note.*Angel

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Re: Upgrading phone
vzw_customer_support
Customer Service Rep

Just checking in, do you still need assistance with activating your new device with your current number?*Angel

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