Verizon has been lying to me about reimbursement for OVER A YEAR!! I am thinking to sue them to resolve this!

[ritamounir]

I bought an iPhone last year, paid fully for it with my credit card, then went back to the store to exchange it and start the monthly payments.  They gave me a new contract dated and everything, and said I would get reimbursed within a few days.  I followed up over 10 times over the phone, they always tell me "oh we will process it now and it should take 3 days".  It has been OVER A YEAR now!  I called so many times and even asked the last person to email me a proof of everything she promised she would get done after the call.   A week later, NOTHING has been done.  I am VERY frustrated, I called over 10 times, each time spending 1-2 hours on the phone with customer support, and I have physically been to the store 4 times about this.  This is THEFT! I paid twice for the same phone, and spent over 15 hours trying to solve this issue.  This is CRAZY, I am thinking to sue Verizon for the theft, and damages.

Verizon, HOW CAN YOU NOT SOLVE THIS AFTER A WHOLE YEAR?

Here is the email they sent me after our last call when I requested a proof of everyhting she promised me will be done after the call, ticket created on 10/11/2024: PH9304462:

Thank you for taking the time to speak with me. This email confirms the resolution of the items we discussed, and that the following transactions have been made to your account:

We received your reimbursement request for the $965.96. Ticket number PH9304462. Please allow 3 business days for this one to reflect. We have submitted additional request for the $243.07 to provide you a total of $1209.03. Allow us to validate the request for 3-5 business days and a request for you to pay off $128.03 manually for your current balance by 10/25/24. Thank you!

Thank you for choosing Verizon as your wireless service provider. We appreciate your business.