Switching to Verizon from Walmart Family Mobile. Ported my number. Can't receive calls. Verizon tells me the previous carrier (Walmart) has a port lock feature that I need them to disable. I call Family Mobile and they say everything is unlocked and Verizon needs to try it again. I've been the middleman between these 2 on support for hours for days.
Any support technician that can help me from Verizon - you'd be a life saver!
Hello, heyshann0n, we're so glad that you chose to switch to Verizon. I'm sorry to hear you're having to call back and forth when trying to transfer your number. So we can best assist, we will be reaching out via Private Note.
-Lauren
Hello, heyshann0n, I'm sorry I'm having some trouble reaching out via Private Note. To make sure we're on the same page, you ported your number to Verizon over 24 hours ago, correct? I understand you spoke to Verizon support previously. Were you able to chat with our Port Center? Please click here: https://bit.ly/3OPHo4k to check your port status. Can you let me know what message you see? Please send us a Private Note so we may better assist.
-Lauren
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