We bought a new prepaid phone on 10/5/14 at a Verizon store had an existing phone number transfered and the phone can not be activate. When will the system be updated? We have lost 2 days of service.

[acrutch]

We bought a new prepaid phone on 10/5/14 at a Verizon store.  Had an existing phone number transfered and the phone can not be activatde. When will the system be updated? We have lost 2 days of service and now cannot use the original phone due to moving service to Verizon.

[7e18n1]

You’ll need to contact Verizon Wireless Prepaid Customer Service (888) 294-6804. Since the issue appears to involve a failed port, try (888) 844-7095. Good luck!

[jlee05]

The exact same thing has happened to me! The customer service reps keep saying there is nothing they can do until their system upgrades are complete and they can't tell me when that will be! I need my phone number back!!! Somebody please help with this issue!