Website Fail. Chargeback or fix?

[KingJack]

Im having trouble understanding why my bill got charged 103.12 for a chargeback. I called verizon and they sent me here, which im not sure this would be help. I need to know why im being charged this big amount. Im not very pleased with Verizon service at the moment. 

[vzw_customer_support]

Hi, there, KingJack! Understanding your bill is imperative, and we're here to help. I've sent you a Private Note. Please reply at your earliest convenience. KiaH_VZW