What should I do when I did auto pay but can not use my phone

[Tmr19940412]

I auto pay 45 dollars yesterday and it send me a text that I have success pay it. And I check my bank account, I have cost the money.

But it send me today that I did not renew my plan

Then I can not use my phone to do anything

What should I do?

[Snn5]

If you dial *611 you will be taken to support for Prepaid.

[Tmr19940412]

But I can not use my phone

How can I make a call

[Snn5]

Even with a delinquent account, a prepaid Verizon phone will allow you to call Verizon to make a payment (or answer a question)....they wants they cash yo.

Otherwise, call them from another phone or visit a store.

[vzw_customer_support · Accepted solution]

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