Why am I being over charged on my Pre-Paid?
MANOFSTEEL7788

It's very hard...or impossible to talk to a service person. Why am I being over charged ?

My auto-pay, pre-pay is supposed to be $30 a month. Why am I getting charged $60 +?

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Ann154
Community Leader
Community Leader

Which prepaid plan do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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MANOFSTEEL7788

I really don't know what plan I have.

But I was told $30 a month pre-pay.

I'm set up on auto-pay now, but I still want to see the invoice....on line

Thanks for your reply

Mike <<removed>>

<<removed>>  Funny. My phone battery won't take a charge. I'll have a new one from Amazon

                            in just a couple more days. Walmart doesn't carry cell batteries anymore.

<< Content removed to comply with Verizon Wireless Terms of Service >>

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Ann154
Community Leader
Community Leader

As far as I understand, the prepaid plans don't have an invoice/bill you can access. If you need such, maybe switch to a postpaid account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

MANOFSTEEL7788, we're sorry to hear that you're having trouble connecting to customer support regarding your phone bill. Please contact our prepaid team at 888-294-6804 for additional assistance.

 

TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

MANOFSTEEL7788, 

 

Although we do not support Prepay services fully through this forum, I'm confident that our Prepay Department will be able to shed some light on your billing concern. Please give them a call at 1-888-294-6804 for assistance.

 

JenelleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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