Why am I unable to call anyone from my prepaid account?

I put movey on my prepaid account and i can send and recieve texts, partially use my data but i cant call anyone. theres a trouble ticket open in my area but on my note 3 i still have a roaming symbol at the top of my signal bars. when i call it beeps 3 t

help! ive done everything I don't know what to do. ive been on the phone with tech support and no answer

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