Why can't I activate my existing number on my new prepaid device?

[lana98]

I can't activate my existing phone number from my LG optimus zone 2 to my new preprocessing galaxy j1

[vzw_customer_support · Accepted solution]

I definitely want to ensure that you're able to easily swap phones! I do suggest reaching out to our Prepaid Team at 888-294-6804 
YosefT_VZW
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