Why did all my photos and audio messages disappear?

[Jpod7]

Just switched from  Bill pay to prepaid plan I was on one day and all of my 1500 photos are gone

[vzw_customer_support]

Let's ensure your services are working correctly. Did you have any of these photos backed up locally when you converted to a Prepaid account?

TylerK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Jpod7]

Yes I had automatic backups,  I remedied the issue by updating and syncing my phone.  Now I have a new issue.

[vzw_customer_support]

I'm so glad you didn't lose the pictures! I'm glad you got them back. What other issue can we assist with?

JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!