Why didn't my phone update the balance and date after payment was made?

[aliceee]

My phone did not update balance and date after payment made ?        

[Snn5]

When did you apply the payment?  Mine, on autopay, goes through at the end of the day of the last day.  IE, my month is 7-6, payment posts on the 6th late night, I get a text on 7th that I am renewed.

[aliceee]

I made the payment yesterday and it usually is updated immediately

[Snn5]

*611 will be your best bet to call in this case.

[vzw_customer_support]

Aliceee, knowing that your payment has applied will certainly ease your mind. Was that payment made with a posting date for yesterday? How was the payment made (credit, check, cash) ? Let's find out where that is so you can enjoy your weekend.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[aliceee]

*It was made with a credit card and due to post on 8/11/15. I still has not posted on my phone, nor updated the balance.

Personal information removed as required by the

Message edited by Verizon Moderator

[Snn5]

Was your credit card charged?  If not, then the payment didn't go through.  Do you have a confirmation from Verizon that your card was charged successfully?  Is this auto pay or immediate payment?  If auto payment, make sure the info in My Verizon is correct for date of draft.

[aliceee]

My credit card was charged on 8/11/15 but my phone has still not been updated to reflect this payment.

Personal information removed as required by the

Message edited by Verizon Moderator

[vzw_customer_support]

aliceee,

We want to make sure that all your payments have posted.  We appreciate you for reaching out to ensure that your account recevies the payment.  Are you still unable to view the payment? Dial #BAL (#225) to view most current balance and keep us posted.
YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[aliceee]

Thanks

Personal Information removed as required by the

Message was edited by Verizon Moderator

[vzw_customer_support]

I know how important it is to have the payment posted to your account. Thank you Snn5 for your assistance. Where excatly are you not seeing the balance updated? Is this for a pre-pay or post-pay account?

Thank you,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Snn5]

OP states, according to area posted, that this is Prepaid.