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Why was I charged twice for the same thing ??
Robert62972
Newbie

My Verizon receipt has the $40 prepaid upfront cost listed but no PIN number. I bought Samsung Galaxy S8 prepaid phone from Verizon and was charged $40 initial airtime fee. When I activated the phone, Verizon charged my card $40 again for 1st month. I got double billed! How do I fix this?

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Re: Why was I charged twice for the same thing ??
derekr_vzw
Verizon Employee

Robert62972,

I understand your concern with possibly being billed twice for a month of service. Let's work together to get to the bottom of this. Please respond to the Private Message I have sent you.

DerekR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why was I charged twice for the same thing ??
mama23dogs
Legend

That’s an activation fee.  You may have activated with an authorized retailer. 

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