Wi-Fi Calling after Change into Another Device

[JamesZY]

Before I leaved US, I already activated Wi-Fi calling for my device. Currently, I need to change my SIM card into another device (iPhone 6 Plus), and I wonder do I need to reactivate Wi-Fi calling again or not. Based on the description of Wi-Fi calling, I cannot activate Wi-Fi calling outside of US, so I'm really afraid if I switch my SIM card into another device , I cannot use Wi-Fi calling.

[vzw_customer_support]

I certainly understand the concern, as I would also want to make sure I was set up for success prior to going abroad with my device, JamesZY. I am happy to help answer your question. You would need to activate Wi-Fi calling on the iPhone 6 Plus after you swap your SIM card over, as well as confirm your e911 location once again. This setting is per device, and not attached to your SIM. Does this help to anser your question?

-Joseph

[JamesZY]

I understand the logic of the entire setting of Wi-Fi calling. My question was can I activate the Wi-Fi Calling on my iPhone 6 Plus outside of US, I'm already in another country? Because my current device already turnned on this function and I want to make sure my other device also can use.

[vzw_customer_support]

Thanks for your reply, and I want to make sure that we're on the same page. Are you currently outside the US? You also mentioned switching your SIM card. Are you attempting to activate another device while outside the US? With regard to WiFi Calling, if you have the feature active on your number prior to leaving the US, you will be able to use it while traveling abroad.

-Lauren

[JamesZY]

Hi there,

Yes,  I am currently outside of the U.S. Before I leave the U.S., I already enable Wi-Fi calling (for several years). At this time, I would like to move my SIM card from my current device, iPhone XS Max, to another device, an iPhone 6 Plus, and I wonder if I can still activate the WiFi calling.

[vzw_customer_support]

Thanks for that information. Since you have WiFi Calling active already, that will not be an issue as the feature is already active on your line of service. However, activating another phone will likely pose a problem since you are currently outside of the US. In this situation, we do recommend changing devices prior to departure. Activation would have to be done over WiFi or iTunes as Verizon service is not available overseas. If the iPhone 6 does not activate, both devices will likely lose cellular service until you are back in the US.

-Lauren

[JamesZY]

Hi there,

Sorry for the late reply. I am confused with the last sentence, what is that mean I will lose Wi-Fi calling for both devices? If I move my SIM card to iPhone 6p first then move it back to iPhone Xs Max, I might lose the original wifi calling on my iPhone Xs Max? 

[vzw_customer_support]

That is correct. The device that is currently enrolled in Wi-Fi calling will be unenrolled and not be able to use Wi-Fi calling unless it is set up in the U.S. The other device will not have access to WI-Fi calling either as it has not been enrolled while in the US. ~Peter

[JamesZY]

Ok, that makes sense, but this is unbelievable. Other carriers can activate the wifi calling while outside of the US. 

[vzw_customer_support]

I understand your concern but that is the process to set up the device for Wi-Fi calling for Verizon. I apologize for any inconvenience this has caused. ~Peter

[vzw_customer_support]

Hello! As a friendly reminder, we are here to help. If you need assistance, please reply to our mesage, so we can get started.

~Maria