Have you registered for your MyVerizon account online for that account?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
We want to make sure you can access all your records. You should be able to access your records online using your My Verizon. For more questions about your prepaid account, you can contact us over Social Media on Facebook, Twitter, over the phone or by Chat. Find all the ways to contact us by following this link, https://www.verizonwireless.com/support/contact-us/.
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