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downloading pictures from phone to computer

I bought a cord to plug into my computer from my phone and it says I need a program but I don't have a cd or anything. What do I do?

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Re: downloading pictures from phone to computer
Customer Service Rep

Jonlvsrobin, keeping those pictures safe is a great way to preserve those memories. We would be glad to assist. What type of phone is this? May I have you send me the exact message that you see when plugging the phone in to the computer please?
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