So I’ve been customer of Verizon since last year and ported my number to other network to them, I ve been using 15pro max and traded device this year 16pro max , the agent at that time committed with me the bill will be same what I was paying on 15pro max , which is 105$ , after putting down payment of 199$ and my device in good condition after I trade in , so everything is good and I traded it to new one , but they started sending me bill 133$ which I complained to them in October and they fixed it , but now in November I got the same 133$ bill which I received and I called back to customer service to complain about it , so they told me that they can change it to it since the agents can misinform you and it was told me by supervisor name Josh badge number 73246, so my question is do I get any response about this issue and if anyone from Verizon want to hear they hear the call recording what they agent committed and now what the supervisor is telling me , this is total fraud to the customer by Verizon if they don’t resolve or take any action to this matter . Thank you
Hey there, Jkg17, we can certainly understand how important it is for your bill to fit your budget and we're glad to help with your bill. You mentioned you were able to put a down payment on your new phone and trade-in your previous phone. Are you receiving trade-in credits on your bill currently? Is the phone charge what is causing the difference in charges between your previous bill total and your new bill total?
-Lauren
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