what do i do

[yellowrose0613]

Payed $15 on 2/1/2016 then payed $30 on 2/3/2016 did not get my $15 back how can i get it back?

[Snn5]

Why did you make 2 payments 2 days apart?  Was one a partial payment?  What plan are you on?  Postpaid or Prepaid?  When does your cycle renew?

[yellowrose0613]

Prepaid because all i had was $15 on the 1st witch gave me 300 minutes so on the third i thought I could just add another $15 and be all set with the next prepaid plan but they charged me $30 and kept my $15

[vzw_customer_support]

yellowrose0613 Let's make sure all is as it should be. Could you reach out the Prepaid Department at 888-294-6804? They will have the answers you seek. You can also dial *611 from your Verizon prepaid phone.
JoelRR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!