I just spoken with asurion agent and she said once you get replacement phone we don't want to remove carrier lock we want you to use only Verizon this is what I got answer. I told her I'm going to use my verizon but I also use 2nd esim with different carrier she said we don't want that.
Verizon customer support not able to remove it cuz they don't have access to replacement phone by asurion. I'm going to cancel my insurance anyway you can't use this phone any other carrier no matter you own outstanding balance or not i mean paid off. Be aware guys if you get replacement device by asurion they don't remove carrier lock. I wanted to replace screen but they send replacement it was unlock devicewhich i returned to asurin don't get asurion insurance!
same here - im finding out the hard way that the phone is locked to verizon, even though the transfer to Spectrum went through, and Verizon approved the unlock. it will boot with the sim turned off, then allow connectivity for 5 minutes on spectrum's network before locking again. factory reset didnt work either, which is super annoying - went through all the loss of apps and data for no reason (yes, i tried the google one backup, but its marginal at best for getting my apps and data back
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