Hello. Unfortunately, the screen on my phone shattered when the phone was dropped in a parking lot yesterday. The phone is inoperable. I cannot log into my Verizon account now because I cannot see the 2 factor authentication code on my broken phone.
I would like to use an alternate method to authenticate my account while I work to get a replacement phone. Using the email address registered to my Verizon account would be a good option.
Please help.
We're sorry to hear that your phone shattered and you're having problems authenticating your account. The security of your account is of utmost importance, and we want to make sure you can authenticate securely. I recommend using this link which will take you to our contact page where you can reach out and we can take a look at your authentication options: https://www.verizon.com/support/contact-us/
If you have insurance through Asurion, the insurance company we partner with, you can file a claim here: https://www.asurion.com/claims/verizon/
We also have a variety of devices for sale, including Certified Pre-Owned devices, which you can find here: https://www.verizon.com/smartphones/
~Jesse
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