CNAM Update for Verizon

[jrusselltngov0901]

When we are calling a Verizon customer from our Cisco landline it shows up as a specific city and phone number and NOT our business number. If you call a landline or an ATT number, it correctly shows our business name. How do we fix this issue? 

[vzw_customer_support]

We would be happy to take a closer look into this, jrusselltngov0901. To clarify, is this in regard to a business account? When did this first start?

~Izzy

[jrusselltngov0901]

We are not a Verizon customer. It happens when we call Verizon customers. 

[jav6 · Accepted solution]

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@jrusselltngov0901 wrote:

We are not a Verizon customer. It happens when we call Verizon customers. 

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I think you need to contact your service provider and have their technical support follow up on why your lines' name is not getting to ALL/Verizon network provider/CNAM databases.  It could also be the Verizon CNAM lookup process/database needs to be refreshed.