Call Filter app - can't authenticate device
mrpetrov
Enthusiast - Level 2

VZW asked me to delete and reinstall my call filter in relation to a totally separate issue - which I've done.

However, on reinstalling it, whenever I hit get started with my cell phone number automatically filled in, I get thrown back after a minute or so to the landing page with the error banner at the bottom of the page saying "We couldn't authenticate your device, please try again later.". Needless to say, trying again later doesn't help.

Similarly, when I go to Manage Device->Call Filter web page on My Verizon, I can't turn the Call Filter button to "on" - it just reloads the page with it set to "off" all the time. I've tried different browsers and different devices. 

I am using the same VZW device, my original iPhone 12 Pro Max - a VZW device.

Any help would be appreciated.

Thanks!

31 Replies
vzw_customer_support
Customer Service Rep

 

We're sorry to read that you're having issues with setting up your Call Filter app. Is the device up to date with software? ~Peter

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mrpetrov
Enthusiast - Level 2

Yes it’s up to date - I’ve triple checked this. 

The especially weird thing is why the VZW website won’t let me turn the Call Filter button to “On” under Manage Device ->Call Filter…

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vzw_customer_support
Customer Service Rep

Thank you. We're going to send you a Private Note so we can take a closer look at the situation.

~Jesse

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VerizonFan4
Newbie

I have the same problem. After reinstalling the call filter app says it cannot authenticate the device.  What is the resolution?

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to let us know you've encountered an error, VerizonFan4. We'll be sending a Private Note to start some troubleshooting. 

-Melissa

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Paco6969
Newbie

I’m having the same issue with call filter can you please help i’ve been trying to sign in nobody a technical support for Verizon seem to know what’s going on to fix the problem. This is the error message I’m getting trying to log into Call Filter can someone please help?

We couldn't authenticate your device, please try again later.

here’s my cell text me or call me *****

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Hdave20
Newbie

I have this issue as well. Please send me the solution!  I am getting killed with robocalls!  Thanks

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vzw_customer_support
Customer Service Rep

Hdave20, sorry you're having issues with Call Filter and trying to authenticate. Sent a Private Note so we can learn more. 

-John

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bcsanfo
Enthusiast - Level 1

I am also having this issue and need a solution.

vzw_customer_support
Customer Service Rep

We know how important it is to be able to put a stop to unwanted calls, and we are here to help. Could you tell us the make and model of your device? Did you purchase the phone directly from Verizon?

~Freddy

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JOSCLA35
Newbie

I’m having the same problem. Please help. Thanks 

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vzw_customer_support
Customer Service Rep
@JOSCLA35  wrote: I’m having the same problem. Please help. Thanks 

JOSCLA35, Call Filter is a big help for my phone so I get you wanting to use it as well. Can you share more on what trouble you're having in the set up process? 

-John

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DrT69
Enthusiast - Level 1

It's been days for the same error message: can't authenticate message please try again later.

Later is days ago.

Someone have a solution?

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vzw_customer_support
Customer Service Rep

Hello DrT69.  Thank you for taking your time to reach out about the error message.  We don't want to have you repeat any steps and would like to know what steps have been taken to fix the issue.  Is the device and app updates complete?

-Deb

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benk91
Newbie

I have the same problem! I am not the main number on my family account but the app automatically prefills "current account" with my phone number and then says it can't authenticate the device / to try again later.

 

I'm using an iphone 13 with the newest ios.

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vzw_customer_support
Customer Service Rep

 

We would be happy to help you benk91. We will be sending a private message.-Joe

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Dirt37
Enthusiast - Level 2

Any chance of just publishing a solution? 

Dirt37
Enthusiast - Level 2

Any chance of just publishing a solution? 

vzw_customer_support
Customer Service Rep

We want to make sure we are able to help out with any issues you might have. Could you provide us with additional details of your problem?

~Freddy

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mattd123
Newbie

I'm having the same issue, any solution yet?

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