Call Filter app - can't authenticate device

[MEWkb2ehj]

Subject says it all.  Unable to sign in to the app.

[JonathanH]

Same issue... I'm on chat support with a Tier 2 tech now... I pointed out to them that there are at least two others with the same problem since yesterday

[JonathanH]

Tier 2 tech on my side after I pointed out that there are at least three others here all having the same issue, as well as myself, my wife and a co-worker who also has verizon has submitted an "internal ticket" and says I should hear something in 7 days at the most. 

[vzw_customer_support]

JonathanH, we understand how important it is to be able to access Call Filter. Can you share more about what happens when you attempt to sign in? While tickets can take up to 7 days, have you received any updates from the ticket as of yet?

-Andi

[MEWkb2ehj]

Can not tell you any more then what the errors is when I attempt to log into the app.

Appears to be a very common issue here on the forums

[vzw_customer_support]

We want to make sure you are able to access the Call Filter app without any issues. Could you please provide us with more details? What error are you receiving?  ~Geo

[Fergymcferguson]

Same issue. First told me to add Verizon sim to my phone (iPhone with eSIM installed). I deleted the app and re-installed it and now it says that I’m not connected to the Verizon network. (I am)

[Fergymcferguson]

 

 screen shots of app and my esim

[vzw_customer_support]

Thank you for sharing those screenshots. When you click on Carrier Services, what does it say you're connected to? 

-Melissa