Call Filter doesn't work

Harpo16
Newbie

The call filter included for free with Verizon Mobile Protect on my IPhone 14 pro max doesn't work even though I have a paid subscription on my other line.

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7 Replies
vzw_customer_support
Customer Service Rep

Hello, Harpo16. Help is here as we know how important it is to avoid unwanted calls. Please tell me more. What is the make/model of the device that is having issues with the Call Filter application? 

-Natasha

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Harpo16
Newbie

Hello. IPhone 14 Pro Max

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vzw_customer_support
Customer Service Rep

Thank you for confirming, Harpo16. I see that you stated it doesn't work. Could you elaborate on that. What happens? Please provide details. 

-Natasha

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vzw_customer_support
Customer Service Rep

 

Ok, Are you registered on the do not call registry? If so, you can change your number free of charge. Learn more here: https://www.verizon.com/support/change-mobile-number-faqs/ -Joe

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Harpo16
Newbie

I just checked. No, the number is not registered on the do not call list. It is now!

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Harpo16
Newbie

The issue is that the phone rings with spam calls throughout the day. Some of the calls will say potential spam. I have the filter on my other line and I rarely get spam calls anymore.

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vzw_customer_support
Customer Service Rep

We appreciate the additional details Harpo16. In this case, Call Filter will let you know if a call is probably spam, but it does not have the option to stop your phone from ringing. If you have any other questions, let us know.

~Freddy

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