Today i found out a phone line was opened in my name for 246 dollars i don't have a phone with Verizon and there no help online this is ridiculous. I have home internet only how did my data get breached . Customer service is no help and this will go on my credit .
We want to help you with this concern. We will be sending you a private message. ~Peter
Hackers can get into personal data from elsewhere; this may not be with Verizon at all. Hopefully the CS rep gave you the number for the Fraud Department, but if it were me, I'd also contact the 3 credit bureaus and put a fraud alert out with all of them since someone is clearly impersonating you to open an account. There are services out there for assisting with identity theft; use a search engine to look them up. Best of luck to you; recovering from identity theft is a complex process.
This just happened to me as well and I am already getting the runaround from the fraud department despite flagging the new account immediately as not mine. How can someone open a new account with Verizon running a credit report or asking for a credit card at the time of opening?
We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.
~Pam
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