Digital Secure System Scan iPhone stuck on "1 Threat"
sonorelli
Enthusiast - Level 1

I just noticed that Digital Secure turned itself on, and I'm checking out the features.  System Scan seems to work, and checks my WiFi security and verifies that my iOS is up to date.  Then I tap on "Got It" and it goes back to the Services Menu where System Scan still indicates "1 Threat".  It's not updating properly.

iPhone 13 Pro Max, iOS 17.1, Digital Secure version 6.10.3.2

11 Replies
vzw_customer_support
Customer Service Rep

Hello! We are here to help with your device issues. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us in this platform. Please tell us a little more. Did you recently download a new app? Are you currently connected to Wi-Fi?

~Maria

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sonorelli
Enthusiast - Level 1
As I said in the thread, I'm using Digital Secure 6.10.3.2. I did not download it, I think it was automatically installed.  And yes, I'm connected to WiFi as I described in my post.
 
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seapickle
Enthusiast - Level 2

I have this same system scan issue with 1 threat found yet no way to identify what the threat is. When I do the system scan all comes back as secure.

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vzw_customer_support
Customer Service Rep

Hey, seapickle, thank you for bringing this to our attention. We'd be happy to help shed some light on your concerns. To be sure, are your app and device software fully up to date? Does this issue persist after a device restart?

~Izzy

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Catservant
Newbie

What is the answer to the 1 threat issue?.Please put the information available for all to see. I have the same issue too and my app and phone are up to date. 

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vzw_customer_support
Customer Service Rep

Hello, Catservant. Getting you answers is our goal. Help is here. Could you provide the full error message you see? Digital Secure scans the customer’s device to see if the OS is up-to-date with the latest version from iOS, and notifies the customer to update their device and checks for other threats.

-Natasha

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Mikestad
Newbie

My phone is up to date and the scan says there are no threats but it still says “1 threat” on system scan but won’t tell me what it is.

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Mikestad
Newbie

To be more clear, when I scan the system and WiFi I get a message saying no threats are detected but I still see “1 threat” highlighted under system scan and can’t see what the threat is

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Karenhuffman12

I’m having the same issue as the other people  what do I need to do

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vzw_customer_support
Customer Service Rep

 

I'm sorry to hear you are experiencing this error. Is the app updated? Did this start after something was downloaded?-Joe

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