Digital secure not working

[Confused70460]

Ultra 22 digital secure not working at all. Doesn't even come up when I click the link from Verizon sent to Google play says try again not available....what is going on. If I have any hacks or identity theft will Verizon be liable or even notify us since I checked all the boxes for the extras

[vzw_customer_support]

We understand the importance of keeping your account and device secure when accessing your information, and we will be glad to help. We've contacted you on Private Note to continue assisting you. ~Geo

[Elfdude]

I'm seeing a similar error when I start Digital Secure.

[vzw_customer_support]

Elfdude, Digital Secure is a great way to help keep secure while going online. I've sent you a Private Note, so we can learn more about what trouble you're having. 

-John

[Jay8421]

I'm having the same issue as well. 

[vzw_customer_support]

Hello. We are here to help. To better assist, please tell us. What is the error you are getting?  In the meantime, tap on the link below with valuable information and tips and how to use it.

https://www.verizon.com/support/digital-secure-faqs/

~Maria

[NovelHeyoka]

I am as well, it just gets stuck on loading and never opens.. a lot of very strange activities on my phone today!

[vzw_customer_support]

NovelHeyoka We're sorry to read about the issue with Digital Secure not working. We're here to help. Is the app on the latest update? ~Peter

[vzw_customer_support]

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

[RSL2]

I've tried over and over to see the dashboard in digital secure app. And it's really starting to bug me out over all the crazy texts I'm getting saying my phone number is transmitting texts without my consent. I even got texts from a Jessica at customer support, saying , Urgent Action Needed, suspicious activity detected on my cell number. Idk what to do , or who to do???

[RSL2]

im  having same issue, no dashboard in digital secure app, can go to service's and settings. Also Gett text that my number is transmitting text without my consent 

[Ken2bits]

Digital secure completely killed my wife's Internet connection, whether on Wi-Fi or mobile data. I fixed it by uninstalling updates and disabling the app.

[RSL2]

I'm having the same issue as for now dashboard in digital secure app. Plus countless texts saying, my number has been sending unauthorized texts to whoever? Idk if I should click on the link that , Jessica from support sent me stating that.. Urgent Action Needed suspicious activity detected on my phone number?? Can someone please tell me what I should do?

[vzw_customer_support]

@RSL2  wrote: I'm having the same issue as for now dashboard in digital secure app. Plus countless texts saying, my number has been sending unauthorized texts to whoever? Idk if I should click on the link that , Jessica from support sent me stating that.. Urgent Action Needed suspicious activity detected on my phone number?? Can someone please tell me what I should do? 

We understand how important it is for you to be able to use the Digital Secure service and we are here to help. Is the Digital Secure app on the most recent version? If not, can you update the app and let us know if you are still having issues? Also, unless you were directly speaking with us and we advised you that we were sending a link, we do not recommend clicking on any unknown links via text.

-Andi

[TrueWorldView]

I was trying to sign up for a plan with the Verizon protection app and it text me that I did sign up but the app does not work! I hope I don't get charged for this foolishness. 

[vzw_customer_support]

Hi TrueWorldView, having access to your account is important. If your concern has not yet been resolved, we're here to help. Please respond to the private note I'm sending.

-Red

[vzw_customer_support]

Please let us know when you are available to continue. 

-Christopher