Digital secure not working
Confused70460
Enthusiast - Level 1

Ultra 22 digital secure not working at all. Doesn't even come up when I click the link from Verizon sent to Google play says try again not available....what is going on. If I have any hacks or identity theft will Verizon be liable or even notify us since I checked all the boxes for the extras

7 Replies
vzw_customer_support
Customer Service Rep

We understand the importance of keeping your account and device secure when accessing your information, and we will be glad to help. We've contacted you on Private Note to continue assisting you. ~Geo

0 Likes
Elfdude
Enthusiast - Level 1

I'm seeing a similar error when I start Digital Secure.

 

vzw_customer_support
Customer Service Rep

Elfdude, Digital Secure is a great way to help keep secure while going online. I've sent you a Private Note, so we can learn more about what trouble you're having. 

-John

NovelHeyoka
Enthusiast - Level 1

I am as well, it just gets stuck on loading and never opens.. a lot of very strange activities on my phone today!

vzw_customer_support
Customer Service Rep

NovelHeyoka We're sorry to read about the issue with Digital Secure not working. We're here to help. Is the app on the latest update? ~Peter

0 Likes
vzw_customer_support
Customer Service Rep

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

0 Likes
Ken2bits
Newbie

Digital secure completely killed my wife's Internet connection, whether on Wi-Fi or mobile data. I fixed it by uninstalling updates and disabling the app.

0 Likes