How can I log in when my phone isn't working?
umhailie
Newbie

My phone stopped working this afternoon and I am unable to access my account on my computer because it's sending a push notification to my phone? This is so frustrating! What am I supposed to do??

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2 Replies
vzw_customer_support
Customer Service Rep

Hi Umhailie, I'm sorry to hear about your phone. If there is another line on the account, the notification can be sent to them. If there's not you will need to visit a corporate store location vzw.com/stores for account assistance. We also recommend verifying your email address so if in the future you cannot get a push text it can go to your email instead: https://secure.verizon.com/accessmanager/public/c/shared/setup

-Melissa

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jamesechavez
Newbie

I also have the same problem. Please help.

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