How do I login when my phone isn't working?
jayhawk45
Newbie

My sim card stopped working and i tried to get on chat but i need 2FA which texts a code to my non working phone.  How do i get help on this?

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems getting your phone back up and running. You can reach out to support using this link: https://www.verizon.com/support/contact-us/ They'll be able to check if they have alternate methods of authentication. As a last resort, you can go to any corporate Verizon store and they can help you with a photo ID. Here's a link to our store locator: https://www.verizon.com/business/locations/search

~Jesse

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