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How to get my screen repaired?
Phopus
Newbie
โ€Ž10-09-2023 07:51 AM

My phone screen is cracked after I dropped it. I have Verizon Device Protect, which is supposed to give me unlimited screen repairs. However, whenever I try to file a claim on Asurion's website or phone line, their solution is to send me a new phone, which they want to charge me for. How can I get them to actually fix my screen?

Thanks.

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vzw_customer_support
Customer Service Rep
โ€Ž10-11-2023 07:56 AM

We are truly sorry to learn your device screen is broken. What we suggest you to do is to talk to them directly. Their number is 1-888-881-2622. You can also start a claim here: https://www.asurion.com/claims/verizon/

~Maria

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vzw_customer_support
Customer Service Rep
โ€Ž10-11-2023 11:00 AM

Hello! Checking on you. Were you able to contact Asurion for the screen repair? Let us know if you need additional assistance, we are here for you.

 

~Maria

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vzw_customer_support
Customer Service Rep
โ€Ž10-11-2023 02:06 PM

Hello, this is a courtesy follow up regarding your Screen Repair issue. Hope everything is well.

If you need further support, do not hesitate to reach out through this platform or any of the venues found on this link: https://www.verizon.com/support/contact-us/, we are always here for you.

Thanks for being the best part of Verizon.

~Gilbert

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