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Identity Protection
TigerLily6
Enthusiast - Level 1
‎11-27-2023 11:05 PM

Identity protection on digital security app have been disconnected for days I’m paying for this service an I’ve made a ticket! The Verizon representative made a ticket and no one trying to resolve it. THIS IS UNACCEPTABLE! You offering services/protection I’m PAYING for & you are not rendering the services. 

1 person had this problem.
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Jmshop21
Newbie
‎12-03-2023 04:31 AM

Has this been resolved?

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vzw_customer_support
Customer Service Rep
In response to Jmshop21
‎12-05-2023 06:12 AM

Hello, Jmshop21, thanks for reaching out about our Digital Secure app. So we can best assist, we will be reaching out via Private Note.

-Lauren

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Jmshop21
Newbie
In response to Jmshop21
‎12-05-2023 08:55 AM

No and i cannot access the private reply. Can i speak to someone? 

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KH-OrnEsh
Moderator Emeritus
In response to Jmshop21
‎12-05-2023 08:59 AM

@Jmshop21 

Please note that the agents will only be able to assist you in private as they will be requesting personal identifying information from you, which is not permitted on the Community Boards.  

To see private messages sent to you, please click on  the envelop at the top right of the page.  

Screen Shot 2023-03-08 at 8.39.38 AM.png

To respond, go to the bottom of the private message where you will find a reply box.

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