My phone was stolen and I’m trying to file a claim but I need to log into my Verizon account. Because I don’t have the lost phone I cannot use two factor authentication to log into my account, I cannot talk to a live representative because it wants me to log in . How am I supposed to fix this?
We're sorry to hear that you're having problems filing your claim. There's a few ways you can file a claim with Asurion. The easiest one would be to use this link: https://www.phoneclaim.com/verizon/ You can also reach out to Asurion directly by calling (888) 881-2622.
~Jesse
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