Phone screen is broken and can't login
mr_breakfast
Newbie

I can't login to activate my backup phone because my current phone has a broken screen and the notification to login gets sent to the broken phone.

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems logging into your account  since your phone has a broken screen. We want to make sure that you're able to access your account and get a replacement. If you're not able to access your account, we recommend going to a Verizon store where they can access your account with a photo ID. You can find the stores nearest to you using this link: https://www.verizon.com/stores/ I recommend going to a "Verizon Company Store"

 

If you have insurance, you can also use this link to file a claim: https://www.asurion.com/claims/verizon/

~Jesse

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