Sim Card not Working
JV2121
Enthusiast - Level 1

iPhone stopped registering SIM card so I looked online and tried everything. I tried to log in to verizon to try and talk to a representative but I cannot due to the two-factor authentication. I cannot complete it because I can't receive a code. What do I do??

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vzw_customer_support
Customer Service Rep

I would also be looking for help anywhere I could find it if my iPhone stopped registering my SIM card, JV2121. Sorry that you've had some trouble reaching us, and we definitely want to help.

Soemtimes this can be as simple as removing and inserting the SIM card back into the device. Here's steps on how to do this with the iPhone 13 (this is similar on earlier models as well): https://www.verizon.com/support/knowledge-base-239390/

 

Alternatively, you can also get a new SIM card quickly at your local Verizon store. Find the nearest store here: https://www.verizon.com/stores

Corporate owned locations will not charge for a SIM card, while other locations might.

 

If this doesn't help, please let us know and we can take a deeper look into this.

-Joseph

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