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MelodyCova
Enthusiast - Level 1
‎08-23-2023 08:43 AM

Hello,

 

I can’t log into my account. It was locked and now every time I try to reset the password, it says “Sorry we are not able to process your request at this time”.  It’s been a few days and I’m still getting the same error.  I haven’t been able to log in because it won’t let me reset my password. Any help would be greatly appreciated. 

Thank you!

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Jeira
Enthusiast - Level 2
‎08-23-2023 01:46 PM

Hey there, you may need to contact Verizon Customer care at 800.922.0204 for them to be able to give you alternative ways on getting accessing to your account.

I am a Verizon employee but my comments and thoughts are my own.
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vzw_customer_support
Customer Service Rep
‎08-25-2023 08:51 AM

Hello, MelodyCova, I'm sorry to see you're running into an issue with accessing My Verizon. So we can best assist, we will be reaching out via Private Note.

-Lauren

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