Suspicious Activity

[Henleje]

I’m beyond frustrated. I set up an account online. Received the device without issue. Activated said device, added my first responder discount. I then receive an email that suspicious activity was detected. I’ve called in several times and the fraud team and fraud supervisor all repeat the same thing they they cant validate information and  they can’t restore. What do i do. I ported my number from AT&T  and ive had this number for 19 years. The fraud team is a compete joke

[vzw_customer_support]

Thank you for reaching out to us on this platform. We totally understand your situation, however, as much as we would love to help, for your account privacy, only the Fraud Department have access to clear any alerts. We suggest you to start your claim online:

https://www.verizon.com/about/account-security/overview

Once you have your claim number available, please call them at:

1-888-483-7200 - Option 3 From Mon-Fri 7am-70pm PT

~Maria

[Henleje]

That did not help that page is for if somebody stole my identity and open account in my name without my consent. The issue here is that I sent an account up knowingly in the account has been suspended due to suspicious activity. I’ve spoken to the team several times, and they keep repeating the same thing that they cannot validate the information provided therefore, they cannot restore the account how do i rectify this situation 

[Joe215]

I’m having the same problem