phone won't turn on, can't two factor
katethenugget
Enthusiast - Level 1

My phone will not power on for some reason, because of this I cannot use two factor authentication to log into my verizon account, and I cannot talk to a live chat representative because it wants me to log in . How am I supposed to fix this? Please help.

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Re: phone won't turn on, can't two factor
vzw_customer_support
Customer Service Rep

This is the last sort of situation we want to see you stuck in. It is crucial to have consistent access to your device.

 

Let's see if we can't get that device powered on. What make and model phone do you have?

-Colin

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Re: phone won't turn on, can't two factor
vzw_customer_support
Customer Service Rep

Hello, this is a friendly follow-up regarding your phone power up/on dilemma. Our goal is to aid you in the best way possible. If you need further assistance, do not hesitate to reach out. Verizon is always here for you. ~Gilbert

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Re: phone won't turn on, can't two factor
vzw_customer_support
Customer Service Rep

We're following up on your concern to make sure that you get the help you need. Were you able to get your device to power on? ~Peter

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