2nd parent phone is not allowing location sharing
smoochmcgar
Enthusiast - Level 1

I am the primary parent on the Smart Family account and I cannot get my husband's phone to share it's location.  I have gone in and checked to make sure he is sharing his location and he is. So, what is the solution?

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Re: 2nd parent phone is not allowing location sharing
vzw_customer_support
Customer Service Rep

Smoochmcgar, we always want your features to work properly!-Pamela

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Re: 2nd parent phone is not allowing location sharing
vzw_customer_support
Customer Service Rep

Is your husband's line setup as a child's line or a parent line?  -Pamela

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Re: 2nd parent phone is not allowing location sharing
smoochmcgar
Enthusiast - Level 1

He is set up as a parent

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Re: 2nd parent phone is not allowing location sharing
vzw_customer_support
Customer Service Rep

The location feature in Smart family can only be active in a child's line.

>Fito

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Re: 2nd parent phone is not allowing location sharing
LaDonnajwc
Enthusiast - Level 1

Why can one parent share then?  My husband is a parent, has same phone and he can share but I cannot. 

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Re: 2nd parent phone is not allowing location sharing
vzw_customer_support
Customer Service Rep

We want to make sure we are able to help out with any questions you might have. To clarify, is the other line sharing the location through the Smart Family app?

~Freddy

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