2nd parent phone is not allowing location sharing
smoochmcgar
Enthusiast - Level 1

I am the primary parent on the Smart Family account and I cannot get my husband's phone to share it's location.  I have gone in and checked to make sure he is sharing his location and he is. So, what is the solution?

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6 Replies
vzw_customer_support
Customer Service Rep

Smoochmcgar, we always want your features to work properly!-Pamela

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vzw_customer_support
Customer Service Rep

Is your husband's line setup as a child's line or a parent line?  -Pamela

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smoochmcgar
Enthusiast - Level 1

He is set up as a parent

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vzw_customer_support
Customer Service Rep

The location feature in Smart family can only be active in a child's line.

>Fito

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LaDonnajwc
Enthusiast - Level 1

Why can one parent share then?  My husband is a parent, has same phone and he can share but I cannot. 

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vzw_customer_support
Customer Service Rep

We want to make sure we are able to help out with any questions you might have. To clarify, is the other line sharing the location through the Smart Family app?

~Freddy

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