Adding Trusted Contacts

I got two phones one for my son one for my daughter, I was able to add trusted numbers to my sons phone no problem. But, my daughters I cannot add any to my daughters, it just doesnt allow it. When she tries to text out to someone it says it is restricted by the owner. I have not set any restrictions on her phone as of yet. I have been on hold for verizon for 30 minutes now. Any ideas?

Re: Adding Trusted Contacts
Customer Service Rep

Thank you for reaching out to us today with your device concerns.  We can completely understand your shock and dismay at one of your devices not allowing you to set it up like the first device.  Please send us a Private Message, so we can look into this. *Lisa