Cannot log into Smart Family App
Rb1224612
Enthusiast - Level 1

I was able to log into the app this morning and now all I get is “something went wrong” I’m logging in as parent. Why is this a common problem (based on the threads/questions I’m reading)? Additionally, why aren’t we able to use all of the same features from the app on our laptops?

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Re: Cannot log into Smart Family App
Rb1224612
Enthusiast - Level 1

Now it’s saying my username and password are wrong… seriously? It’s the same as My Verizon login.

Re: Cannot log into Smart Family App
vzw_customer_support
Customer Service Rep

 

We understand the importance of having access to manage your features and would like to help as soon as possible. Please send us a Private Note, so we can further assist you.

~Maria

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Re: Cannot log into Smart Family App
Sjbennett
Enthusiast - Level 1

I am having the same issue! Its very Frustrating

Re: Cannot log into Smart Family App
vzw_customer_support
Customer Service Rep

Sjbennett,

 

We want to be sure that you can log in and use the services you need to. Rest assured, we're here to help. Are you having the error that something went wrong, or issues with the app saying your login credentials are incorrect?

-Mark

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Re: Cannot log into Smart Family App
Aprice25
Newbie

Same! And this happened after I updated iOS 17 - says Something went Wrong every time I try. I uninstalled, restart my phone, reset me phone - tried to have support help and nothing. I might get rid of this service because it’s not working. 

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Re: Cannot log into Smart Family App
kh_jenn
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic. Thank you.

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Re: Cannot log into Smart Family App
vzw_customer_support
Customer Service Rep

Aprice25 We're sorry to read that you're having issues with getting the Smart Family app working on your updated device. Does the error happen before you access the application or once you're logged in? ~Peter

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