My husband is listed as a child on the smart family app even though he is listed as a manager on the account. I am unable to change him to parent even though the instructions say to make them a manager first. He already is and I still can’t change it.
Make sure his number is listed on the account manager screen. I had this same issue with my wife. Her name and email was listed, but not her number. I updated to include her number and was able to add her as a parent in the app.
We can provide some information on how to make that change. Please review this link with instructions to make that change: https://www.verizon.com/support/verizon-smart-family-faqs/ ~Peter
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