Child’s “device no longer responding.”

lllvin4
Newbie

My child’s app was working fine, then all of a sudden I was notified my child’s app is not working properly.  The app indicated her device was no longer responding. Following my apps directives, sent her a request to pair her device again. When she attempts to do this, she is given the message “Safari can’t open because the address is invalid.” 

Is it possible she  attempted to bypass the VPN and this is why this is occurred? 

how do we get the app reinstalled?

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