Family Base Companion
DAMDIC24
Newbie

Can the notification on my child's phone "VPN is activated by FamilyBase Companion" be hidden?  Currently it shows up at the top as a lock and you can not make it go away.

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vzw_customer_support
Customer Service Rep

We certainly want to make sure you have the right setup for your needs. What model is your childs device? Did this notification come up as soo nas you statrted the service?

 

YaleK_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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DAMDIC24
Newbie

It is a Samsung S6.  Yes, this notification came up as soon as my child's phone was paired with Family Base.

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vzw_customer_support
Customer Service Rep

DAMDIC24,

 

We appreciate you clarifying that for us. Unfortuantely, there is not a way to get rid of that notification on your child's device. It is there for legal reasons.

 

 

ChristineJ_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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