We are sorry to hear about the situation at hand. We always want you to have access to our available features. What kind of phone does your daughter have? Is Family Base being used with any other device? Does it show the same issues? To find out more about Family Base while we get your answer, you can check our FAQ's by following this link, https://www.verizonwireless.com/support/verizon-familybase-faqs/.
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