Family base is no longer working

Family base is showing no activity under calls & texts. On my daughter's phone I can see her calls & texts.  It was working properly until 2 days ago. What's happened?

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Re: Family base is no longer working
Customer Service Rep

I rely on Family Base to keep me updated on my child's activity and we want your Family Base to work at all times as well, CASTELLANO214. Let's take a closer look into what's going on. Please power her phone off and back on. What is the make and model of her phone? When was the last time you were able to view her activity? Are you viewing details from your phone or the computer? You can learn more about Family Base here,


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