Thank you for reaching out to us. Let's fix this. What is the make and model of your device? Are you ablt to add contacts after you call or text them?
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It is an I Phone 6. We have Family Base on our account. We cannot add a number to the family base blocked contacts. We do not ever call these numbers. They have been blocked for over 2 years. One day I went on the account, and the list was gone and we could not add numbers back on.